Privacy Policy

Privacy Policy 

This website (https://sukinnaturals.ca/) (our “Website”) is owned and operated by TallGrass Natural Health Ltd. (“TallGrass”, “we”, “our” or “us”).

This policy describes how we collect, use, disclose and protect the personal information of customers and Website users (“you”), the types of information we may collect from you or that you may provide when you visit our Website or purchase products through our Website that are manufactured by, supplied by or licensed by Sukin Canada (the “Supplier”), and our practices for collecting, using, maintaining, protecting and disclosing that information. 

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES FOR COLLECTING, USING AND DISCLOSING YOUR PERSONAL INFORMATION. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR CHOICE IS NOT TO USE OUR WEBSITE. BY ACCESSING OR USING OUR WEBSITE, INCLUDING TO PURCHASE ANY PRODUCTS OFFERED THROUGH OUR WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, ACCEPT, AND CONSENT TO THE PRACTICES DESCRIBED IN THIS POLICY.  

This policy may change from time to time. Your continued use of this website after we make changes indicates that you accept and consent to those changes, so please check this policy periodically for updates. 

What is personal information? 

Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information. 

What information does TallGrass collect about you? 

TallGrass collects and uses several types of information from and about you, including: 

  1. Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, purchase history, shipping and delivery information, information about complaints, concerns or compliments, and information you provide to us through social media, surveys, quizzes, when you participate in a contest or promotion sponsored by TallGrass or otherwise to enable us to provide product recommendations and optimize our Website, products or services.  

  1. Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature. 

  1. Technical information, including your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details. 

  1. Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the Website or page, or any phone number used to call our customer service number. 

How does TallGrass collect information about you? 

We use different methods to collect your information, including through: 

  1. Direct interactions with you when you provide it to us, for example, by filling in forms when you purchase products through the website and fulfil your orders, complete surveys or quizzes, participate in contests or promotions sponsored by us or by corresponding with us by phone, email, or otherwise. 

  1. User contributions. You may also provide information for us to publish or display on public areas of the Website, for example product reviews. If you provide information for us to publish or display on public areas of the Website, then you are doing so at your own risk and acknowledge that such information may be accessible by the general public.   

  1. Automated technologies or interactions, as you navigate through and interact with our Website. Information collected automatically may be associated with other personal information and may include usage details, IP addresses, location data, information about your equipment, browsing actions and patterns and information collected using tracking technologies such as: 

  • Cookies: A cookie is a technology that installs a small amount of information on a website user’s computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of our Website. For example, information provided through cookies may be used to recognize you as a previous user of the Website, to offer personalized content and information for your use, to track your activity while on the Website and to otherwise facilitate your Website experience.  

  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity). 

  1. Third parties or publicly available sources. Our e-commerce and payment platform service providers may provide us with your transaction number, shipping and delivery information, purchase history and contact information but they do not provide us with your credit card or payment card information.   

How does TallGrass use your information? 

We may use information that we collect about you or that you provide to us, including any personal information for the following purposes: 

  1. To present our Website and its contents to you. 

  1. To fulfill purchase orders you submit through our Website. 

  1. To assist in or coordinate product recalls. 

  1. To provide you with information, products, or services that you request from us. 

  1. To enable you to participate in contests or promotions sponsored by us. 

  1. To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it. 

  1. To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements. 

  1. To notify you about changes to our Website or any products or services we offer or provide though it. 

  1. To improve our Website, products or services, marketing, or customer relationships and experiences. 

  1. To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you. 

  1. To contact you about TallGrass’, our affiliates and third-parties' goods and services that may be of interest to you, as permitted by law. 

  1. In any other way we may describe when you provide the information. 

  1. For any other purpose with your consent or as permitted by law. 

If you do not want us to use your information in this way, please contact us by referring to the “How do I contact TallGrass?” section below.  

How does TallGrass disclose your information? 

We may disclose personal information that we collect or you provide as described in this policy for the purposes set out in the “How does TallGrass use your information?” section above and as described below: 

  1. To our Supplier. 

  1. In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of TallGrass' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by TallGrass about our Website customers and users is among the assets transferred. 

  1. To contractors, service providers, and other third parties we use to support our business, such as: 

  • information technology and website hosting service providers to present our Website and its contents to you, to improve or make changes to our Website, or improve the delivery of products or services through our Website; 

  • payment platform, e-commerce platform services providers, warehousing, and shipping and delivery service providers to fulfill purchase orders you submit through our Website; and 

  • digital marketing service providers, data analytics and customer relationship management software service providers to measure or understand the effectiveness of the advertising we serve to you and others, to deliver relevant advertising, marketing or other communications to you, to improve our products or services, marketing, or customer relationships and experiences and to manage our customer relationships. 

  1. To fulfill the purpose for which you provide it. For example, if you submit shipping and delivery information through our Website, that information will be transmitted to our warehousing and shipping service providers. 

  1. For any other purpose disclosed by us when you provide the information. 

  1. With your consent.  

We may also disclose your personal information: 

  1. To a government institution or other person or entity that has asserted its lawful authority to obtain the information. 

  1. Where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity. 

  1. To comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information. 

  1. To comply with court rules regarding the production of records and information. 

  1. To our legal counsel. 

  1. If the information is publicly available. 

  1. As otherwise required or permitted by applicable law. 

Third Party Websites and Tracking Technologies 

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. TallGrass has no responsibility or liability or control over these other websites, plug-ins, services, social networks or applications, or their collection, use or disclosure of your personal information.  

Some content or applications on the Website, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.  

We do not control these third parties' tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

International Transfers of Information 

Some of our service providers may conduct operations in a foreign country, such as the United States of America, with different privacy laws that may or may not be as comprehensive as Canadian law. When we transfer your information to those service providers, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.  

Does TallGrass Keep My Personal Information Up To Date and Accurate? 

TallGrass makes reasonable efforts to keep your personal information up to date, accurate and relevant for its intended use, however we rely on you to update us with your information as it changes. You may request access to the personal information we have on record in order to review and amend the information, as appropriate. To access your personal information, please refer to the “How Do I Contact TallGrass?” section below. 

How Does TallGrass Protect My Personal Information? 

The security of your personal information is a high priority for TallGrass. We maintain appropriate safeguards and security measures to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse, including; 

  1. Physical security measures such as restricted access facilities. 

  1. Electronic security measures for computerized personal information such as password protection and encryption where appropriate. 

  1. Organizational processes such as limiting access to personal information to a selected group of individuals. 

  1. Reviewing contractual obligations with third parties who need access to your personal information to verify they are required to protect and secure your personal information as appropriate. 

  1. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences. 

Does TallGrass Provide Access to My Personal Information? 

You can request access to your personal information to verify, update, or correct it, and to have any obsolete personal information removed. You can also request to review any of your personal information that we have retained and how we have used it. 

Subject to certain exceptions prescribed by applicable law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. 

You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us. 

We will respond to your requests for access to, changes to, or removal of your personal information in a timely manner. To access your personal information, please refer to the “How Can I Contact TallGrass” section below. 

Will TallGrass Respond to My Questions, Concerns and Complaints About Privacy? 

TallGrass will respond in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policy and practices. TallGrass has developed an internal privacy complaints procedure, and will be happy to provide further information and materials upon request. 

How Can I Contact TallGrass? 

Address:
850-777 West Broadway
Vancouver, BC, Canada V5Z 47JToll Free: 1-800-616-5900 

Email: info@tallgrass.ca 

For all inquiries please contact at info@tallgrass.ca. 

Children’s Privacy Protection 

We do not knowingly collect information from persons under 19 years of age. If you are under 19 years of age, you may review our Website only with the agreement of a parent or guardian, and you may not use any portion of our Website that would require collection of personal information from you.