Personal Information Protection Policy
Our Privacy Commitment
TallGrass Natural Health Ltd. (“TallGrass Natural Health”) is committed to protecting the privacy and security of your personal information obtained by reason of your relationship with TallGrass Natural Health. This policy explains the types of personal information we collect, how it is used, and the steps we take to ensure that the privacy of your personal information is appropriately protected. Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding current provincial privacy acts.
This policy applies to individuals who we deal with in Canada including employees, shareholders, directors, customers, consumers and others.
Who is TallGrass?
For the purposes of this Privacy Policy, “TallGrass” means TallGrass Natural Health. TallGrass Natural Health is a distribution company dedicated to the promotion and commercialization of healthy, sustainable products such as natural supplements, nutraceuticals, natural foods and natural cosmetics.
What is Personal Information?
Personal information is generally defined under privacy laws as information that about an identifiable individual, and includes information recorded in any form and that can be used on its own or with other information to identify, contact or locate a single person. Personal information includes such things as age, income, date of birth, unique identification numbers, medical and financial data.
What Personal Information does TallGrass collect and how is it used?
TallGrass collects two types of information: personal information and non-personal information. We will identify the purpose for which your personal information is collected, either before or at the time that we collect your personal information. You can always choose not to provide us with any of your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. Listed here are some examples of the types of personal information we collect and the purposes for which we may collect, use or disclose your personal information:
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For employees, we collect information such as employment and education history, medical/spousal information for benefit plans, social insurance numbers for government filings, photo ID for legal and filing purposes, banking information for payroll or any financial transactions, activity logs, performance evaluations and sick reports to manage the employment relationship.
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For shareholders, directors, officers, certain employees, consultants and other individuals as required, certain information is collected and disclosed in compliance with the information requirements of various securities laws.
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For business to business customers, information collected will include bank information, contact name, credit card number, client name, address and contact information to sell products or use our services and manage our business relationship.
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For consumers, information is collected when you purchase products we distribute or use our services and may include your name, mailing address, e-mail address, telephone number, product name, purchase history, the store where the product was purchased, and shipping and delivery information. We also collect information about product complaints, concerns or compliments and information that you provide to us through social media, surveys, quizzes or otherwise to enable us to provide product recommendations and optimize our services, which may include an individual’s age, gender or health goals.
Our Web Sites
Information TallGrass Collects Automatically
Like many other Web sites, we automatically collect certain non-personal information regarding users of Web sites owned and operated by TallGrass (our “Web Sites”) that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Sites, the operating system you are using, the sections of our Web Sites you visit, the Web Sites pages read and images viewed, and the content you download from our Web Sites. This non-personal information is used for our Web Site and system administration purposes and to improve our Web Sites.
Cookies
Our Web Sites use “cookies”, a technology that installs a small amount of information on user’s computer to permit our Web Sites to recognize future visits using that computer. Cookies enhance the convenience and use of our Web Sites. For example, the information provided through cookies may be used to recognize you as a previous user of our Web Sites, to offer personalized Web page content and information for your use, to track your activity on our Web Sites, to respond to your needs, and to otherwise facilitate your Web Site experience.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource and may allow the third party to collect or share information about you. TallGrass has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other sites to understand how they collect, use and disclose information about you.
How Does TallGrass Obtain Consent to Collect, Use and/or Disclose My Personal Information?
Generally, TallGrass obtains your consent to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type and sensitivity of personal information being collected, used or disclosed. In appropriate circumstances we collect information indirectly from third party sources such as physicians, investment counselors, contractors and service providers. In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, if you are submitting a resume or information request form, you will be given the opportunity, before you submit the information, to choose not to have your information used for email updates on the Company’s endeavors. If you have not “opted out” by directing us to withhold your information from information submission forms, you can always contact the company at a later date to withdraw your consent.
In other cases, we will ask you to give your express consent to collect, use or disclose your personal information where such information would be considered sensitive. For example, we would obtain your express consent to disclose your personal information in the event we require a “background check” before hiring you.
You can change your consent preferences at any time by contacting TallGrass Head Office, where you will be directed to the Privacy Officer. To change your preferences, please refer to the “How Do I Contact TallGrass?” section below.
Does TallGrass Limit the Collection of My Personal Information?
TallGrass typically collects only the personal information required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, we will advise you of the reason and obtain your consent before or at the time the information is collected. TallGrass will only collect personal information by fair and lawful means.
The following are some examples of why we collect your personal information;
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To process any information requests and customer requests;
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To fulfill purchase orders;
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To assist in or coordinate product recalls;
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To provide customers and consumers with information, products or services requested from us;
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To carry out our obligations and enforce our rights arising from any contracts, including for billing and collection or to comply with legal requirements;
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To notify users about changes to the Web site or any products or services we offer;
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To contact customers or consumers about TallGrass’, its affiliates and third-parties' goods and services that may be of interest, as permitted by law;
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To process any résumés submitted for any existing or potential positions within TallGrass;
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To add the subscriber’s email address to the Company’s database for information dissemination including but not limited to news releases or corporate updates;
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To measure and improve the effectiveness of our Web Sites or our marketing endeavors; and
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To comply with the law.
We may also collect and summarize subscriber information in a format that no longer identifies the individual for statistical purposes.
Does TallGrass Limit the Use, Disclosure and Retention of My Personal Information?
Except as permitted or required by law, TallGrass uses and discloses your personal information only for the purposes it was collected. TallGrass does not sell or rent personal information to any organization or person for any reason; provided, however, if TallGrass or a substantial part of our business is sold or otherwise transferred to a third party, your personal information may be transferred as well. We will notify you of any transfer of your personal information in connection with such a major transaction.
In addition to the above, we may share your information with third parties, contractors and service providers we use to support our business, such as:
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payroll processing, benefit administration or recruitment service providers to administer the employment relationship and process applications for employment;
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information technology and website hosting service providers to present our Web Sites and their contents to you, to improve or make changes to our Web Sites, or improve the delivery of products or services through our Web Sites;
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payment platform, e-commerce platform services providers, warehousing, and shipping and delivery service providers to fulfill purchase orders you submit through our Web Sites; and
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digital marketing service providers, data analytics and customer relationship management software service providers to measure or understand the effectiveness of the advertising we serve to you and others, to deliver relevant advertising, marketing or other communications to you, to improve our products or services, marketing, or customer relationships and experiences and to manage our customer relationships.
Some of our service providers may conduct operations in a foreign country, such as the United States of America, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.
TallGrass may disclose or collect your information as permitted or required to by law, for example:
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To a government institution or other person or entity that has asserted its lawful authority to obtain the information;
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Where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
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To comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
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To comply with court rules regarding the production of records and information;
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To our legal counsel;
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In the establishment, administration or termination of an employment relationship;
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To meet ethical requirements or obligations imposed by regulatory and self-regulatory bodies;
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If the information is publicly available;
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In connection with the financing, insuring, sale, assignment or licensing of TallGrass’ business or a division thereof, in accordance with requirements imposed by law;
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To assist in or coordinate product recalls; and
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To conduct surveys and questionnaires.
TallGrass retains your personal information only as long as it is required for our business relationship or as required by federal or provincial laws, subject to reasonable industry practices for records retention.
Does TallGrass Keep My Personal Information Up To Date and Accurate?
TallGrass makes reasonable efforts to keep your personal information up to date, accurate and relevant for its intended use, however we rely on you to update us with your information as it changes. You may request access to the personal information we have on record in order to review and amend the information, as appropriate. To access your personal information, please refer to the “How Do I Contact TallGrass?” section below.
How Does TallGrass Protect My Personal Information?
The security of your personal information is a high priority for TallGrass. We maintain appropriate safeguards and security measures to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse, including;
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Physical security measures such as restricted access facilities;
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Electronic security measures for computerized personal information such as password protection and encryption where appropriate;
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Organizational processes such as limiting access to personal information to a selected group of individuals; and
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Reviewing contractual obligations with third parties who need access to your personal information to verify they are required to protect and secure your personal information as appropriate.
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Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences.
Is TallGrass Open About its Privacy Policy?
TallGrass is committed to providing you with understandable and easily available information about our privacy policy and practices related to the management of your personal information. This policy and any related information is available at all times on our website, www.tallgrass.ca under “Privacy Policy” or upon request. To contact us, please refer to the “How Can I Contact TallGrass” section below.
Does TallGrass Provide Access to My Personal Information?
You can request access to your personal information to verify, update, or correct it, and to have any obsolete personal information removed. You can also request to review any of your personal information that we have retained and how we have used it.
Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.
You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.
We will respond to your requests for access to, changes to, or removal of your personal information in a timely manner. To access your personal information, please refer to the “How Can I Contact TallGrass” section below.
Will TallGrass Respond to My Questions, Concerns and Complaints About Privacy?
TallGrass will respond in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policy and practices. TallGrass has developed an internal privacy complaints procedure, and will be happy to provide further information and materials upon request.
How Can I Contact TallGrass?
Address:
Suite 850 – 777 West Broadway
Vancouver, BC, Canada V5Z 1J5
Toll Free: 1-800-616-5900
Phone: 604-709-0101
Fax: 604-709-0179
Toll Free order desk fax number: 1-888-616-1316
Email: info@tallgrass.ca
For all inquiries please contact at info@tallgrass.ca.
Will this Privacy Policy Change?
To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate and such changes become effective upon posting.
This Policy was last updated on August 8, 2025.
Children’s Privacy Protection
We do not knowingly collect information from persons under 19 years of age. If you are under 19 years of age, you may review our WebSites only with the agreement of a parent or guardian, and you may not use any portion of our Web Sites that would require collection of personal information from you.
